Shipping policy

Shipping Times

  • Shipping charges will be applied at checkout.
  • Mainland UK: 3 - 5 business days from date of shipping
  • Non mainland UK: 4 -8 business days from date of shipping
  • Ireland: 2 - 7 business days from date of shipping

Shipping Contacts

If you have a delivery issue, please contact our fulfilment partners initially, quoting their delivery reference. If they cannot help you, please contact us at: ukdeliveries@jamesgin.com

If you have any other questions please contact us at: info@jamesgin.com

Shipping Destinations

We currently ship to:

  • Mainland UK
  • Non-Mainland UK
  • Republic of Ireland

All orders are shipped DDP (Delivered Duties Paid).
Any applicable taxes and duties are calculated at checkout, and there will be no additional fees on delivery.

Shipping Times

Estimated delivery times begin after dispatch.

  • Mainland UK: 3–5 working days
  • Non-Mainland UK: 4–8 working days
  • Ireland: 2–7 working days

Delivery times are estimates and may vary due to carrier delays or peak periods. We aim to dispatch orders within 2 working days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Costs

United Kingdom (Mainland & Non-Mainland)

  • Free shipping on orders over £50
  • £3.95 for orders under £50

Republic of Ireland

Shipping charges are calculated at checkout and vary based on order weight.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We cannot be held responsible for orders delivered to an incorrectly provided address.
If you notice an error, contact us immediately at ukdeliveries@jamesgin.com.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us at ukdeliveries@jamesgin.com and we’ll be happy to help.

All other enquiries

For any other order related questions please contact ukdeliveries@jamesgin.com

If you have any other questions please contact us at: info@jamesgin.com